Effective Date: March 1, 2025
1. Scope
This policy applies to nuts, spices, and related products sold on www.akremah.com. Due to the perishable nature of these items, returns/refunds are strictly limited to the conditions below.
2. Eligibility for Returns/Refunds
We accept returns/refunds only under these conditions:
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Non-Consumable Quality:
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The product is damaged, spoiled, or unfit for consumption (e.g., contamination, pests, expired).
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You must report the issue within 7 days of delivery and provide photo/video proof.
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Order Cancellation Before Delivery:
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You cancel the order before it is dispatched from our warehouse.
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3. Non-Returnable Scenarios
Returns/refunds are NOT allowed for:
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Change of mind or dislike of taste/texture.
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Products opened, partially used, or improperly stored.
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Minor variations in color/texture due to natural ingredients.
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Orders canceled after dispatch or during transit.
4. Return Process
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Report the Issue:
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Email info@akremah.com with your order number, product details, and proof (photos/videos) within 7 days of delivery.
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Approval:
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Our team will review the case within 3-5 business days.
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If approved, we will provide return instructions or issue a refund.
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Refund Method:
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Refunds are processed to the original payment method within 7-10 business days after approval.
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5. Order Cancellation
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Pre-Dispatch Cancellation: Cancel via your account or email us before the order is processed.
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Post-Dispatch Cancellation: Cancellations after dispatch are not permitted.
6. Contact Us
For return requests or queries:
Email: info@akremah.com
Phone: +91 99111 21090
Address: Prithviraj Market, 5056 Third Floor, Shop No 302, Bazar Sirkee Walan, Hauz Qazi, Delhi-110006
7. Policy Updates
We reserve the right to modify this policy. Changes will be effective immediately upon posting on the Site.